Returns & Exchanges
At PolkaDot, we strive for 100% freshness, but if your order arrives damaged or incorrect, we offer a hassle-free return or replacement within 14 days of delivery. Due to the perishable nature of our food products, we cannot accept returns for items that have been opened or consumed.
Contact Support
Email our customer service team at support@polkadot.com with your order number and a brief explanation of the issue.
Provide Documentation
Attach high-quality photos of the damaged packaging or incorrect items to help our team verify the claim quickly.
Receive Authorization
Once approved, we will send you a return authorization code and a prepaid shipping label if the item needs to be sent back.
Refund or Replacement
After we process your request, we will either ship out a fresh replacement immediately or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing